Delivery Policy
After you have successfully placed your oeder, ourCustomer Service team will conduct a verification process and update you as soon as possible by email or SMS. After your order is verified, you can expect to receive your order within the following time frame:
- In East Malaysia: 5-7 working days
- In West Malaysia: 3-5 working days
Returns And Refund Policy
SINCERO offers a worry-free warranty policy to cover these issues. For problems under inspection coverage, compensation or exchange will be offered. Please take note that quality, authenticity or functionality related issues are not covered.
- Wrong items: If the items you received are of wrong quantity, color or product, please take a photo with the order number and a short description; email us within 3 days upon receipt.
- Damaged items: If the items you received are found to have damages or defects, please take a photo with the order number and a short description; email us within 3 days upon receipt.
- Missing items: For any missing items, please email us with the following details, within 3 working days upon parcel collections. Details include UserID & Order number or Parcel number.
The after-sale email address is sincerohq@hotmail.com or contact our call centre at 1300—88-5508, we will reply you within 3-5 working days after checking with our team. The compensation for wrong items or missing items, we will be refunded or refunded as appropriate. The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to check inspection coverage session. Return the products in their original packaging along with its free gifts(if any) within 7 days, for eigher an exchange or a full refund with terms & conditions applies.
Items returned to us without email/enquiry approval will not be refunded